Auto Insurance Claim

Even a minor fender bender can be an emotional experience, but your claims process shouldn’t be.

Immediately following an accident call 911 for reporting purposes. You should only speak to the other driver to obtain their information. Do not discuss the accident with anyone other than law enforcement agencies, your employer or insurance agent.

Immediately After the Accident:

Accidents can vary in severity. Sometimes it’s a pebble that cracks your windshield, sometimes it’s a collision. Here are some guidelines on what to do after an accident:

  • Remain calm, if another driver is involved don’t argue with them
  • Move your vehicle out of harm’s way
  • Make sure everyone is ok and call 911 if necessary
  • If someone else is involved, exchange information, including:
    • Name, address and contact information
    • License number
    •  Insurance information
    • Witness information

Reporting the Claim

You can report a claim in a number of different ways – online, over the phone, or with your mobile device. But no matter how you report it there will be some information we’ll need to know:

  • Your information (name, address and which vehicle was involved)
  • If you weren’t driving – the name and address of the person who was
  • A basic description of what happened
  • Severity of the damage
  • Estimated time / location of the incident
  • Information of anyone else involved (other drivers, witnesses, etc) is also helpful

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